Frequently Asked Questions

How do I book a stay?

Submit an enquiry through our Contact page with your dates, guest count, and any special requests. We reply within a few hours with availability, a final quote, and a secure payment link.

What is your cancellation policy?

Free cancellation up to 30 days before arrival. Within 30 days, a 50% credit applies toward a future stay within 12 months. Peak-holiday weeks may carry stricter terms which we always confirm in writing.

How do payments work?

A 50% deposit confirms your booking. The balance is due 30 days before arrival. We accept major cards via a secure payment link or international wire transfer.

What are check-in and check-out times?

Standard check-in is from 4:00 PM, check-out by 11:00 AM. Where possible we accommodate early arrivals and late departures — just ask.

How do I get from the airport?

Providenciales International (PLS) is about 15 minutes from Grace Bay. We can pre-arrange a private transfer; taxis and rental cars are also readily available.

Is there parking?

Yes — free on-site parking is included.

Do I need a rental car?

Grace Bay is very walkable and most restaurants and the beach are within minutes. A rental car or scooter is useful if you plan day trips to other parts of the island.

What's included in the apartment?

Fully equipped kitchen, hotel-grade linens, beach towels, premium toiletries, fast Wi-Fi, smart TV, washer/dryer, iron, hairdryer, and a starter pack of coffee, tea, and basic pantry items.

Is daily housekeeping available?

A full clean is included before your arrival. Mid-stay housekeeping is complimentary on stays of 7+ nights, and available daily on request for a small fee.

Can you arrange excursions?

Yes — our concierge can book snorkelling, diving, fishing, sunset cruises, spa appointments, private chefs, and restaurant reservations.

Are children welcome?

Absolutely. Travel cot, high chair, and child-safety items are available on request.

Are pets allowed?

Pets are considered case by case with prior approval and a small cleaning supplement.

Is smoking permitted?

All apartments are strictly non-smoking indoors. Smoking is permitted on private balconies only.

Is the water safe to drink?

Tap water is safe; we provide a filtered water dispenser and bottled water on arrival.

What if something goes wrong during my stay?

Our local concierge is on call 24/7 — one message and we're on it.